Update from Royal Mail

A message from Royal Mail:

"Royal Mail remains open for business. As a key part of the UK’s infrastructure, we take great pride in providing a lifeline for businesses and communities everywhere during the coronavirus crisis. We want to assure all our customers that we are working hard to collect, process and deliver as much mail and parcels as possible in these challenging times. We understand the important role we have to play in helping in the nation’s fightback against this virus.

To help all our customers we have collected together all the services that could be useful to you at this time. You can find these on our website in a dedicated section.

Useful services

Stay safe, stay connected, download the Royal Mail App. You can use the Royal Mail app to access a range of our services from the comfort of your own home. Download the app today to track items, receive delivery notifications, book a redelivery and much more. You can also purchase and print postage from the app and drop off your parcels 24/7 into one of our Parcel Postboxes across the UK or your local Post Office® branch.

Alternatively, you can buy stamps to send letters from our online shop.

Keeping your mail safe, if you are away from home. Royal Mail Keepsafe® makes sure your mail is safe and secure wherever you are staying during this crisis. More information is available here.

Help if you’re a business customer and you’ve temporarily closed your premises. If your business premises, or office is closed Royal Mail’s Business Redirection® service can help ensure you receive your business’ mail at home. More information is available here.

Help for businesses who want to move to ecommerce. If you are considering moving your business online in light of the current situation, we’re here to help. We have a range of services that will make sending parcels and selling online easier than you think. Our support and advice page to help you get going online is available here.

Delivering for the UK

We know that more than ever, you are depending on us. Rest assured, we are committed to delivering the most comprehensive service we can to the UK’s 30 million addresses, whilst protecting the health of our people, and our customers. Despite our best efforts some services may be disrupted in these difficult circumstances at a local level. You can find out more on the changes to services we are making due to the coronavirus crisis here, and you may wish to register for local service information.

Please continue to look after yourself in your homes and at work and know that Royal Mail will keep doing it all it can to keep our country connected."