Helpful Links to Advice and Support for Consumers and Households

Business, utility companies, housing associations and transport providers are providing fact sheets and advice on what they can do to help you during this difficult time. 

Please see below for the information I have received so far - I will update it as more comes in.

Age UK

Age UK has put together postcards and a short video on neighbourly volunteering which provides helpful information and support for older friends and neighbours:

Demand for our vital services has increased rapidly and online donations are the most effective way to reach the most in need at this time. Volunteers can help us keep our Information & Advice and friendship services running and help the local Age UKs provide practical help such as food parcels by donating at

Age UK is here to support older people during this challenging time. We’ve outlined some tips to help stay safe and well over the coming weeks here

If you have concerns about anything else, including welfare, care or housing, you can contact Age UK’s free advice line, 8am-7pm, 635 days a year: 0800 055 6112

Barclays Bank

Barclays is participating in the Coronavirus Business Interruption Loan Scheme (CBIL), which was announced by the Chancellor in the Budget and put in place by the British Business Bank. Further information can be found here:

The CBIL scheme is a borrowing facility designed to help businesses access finance where a lender would not be able to provide finance to the business on their normal lending criteria. The British Business Bank has set out strict eligibility criteria and limits to the size of loans that we must apply when assessing applications. This means that some businesses will find that they are unable to access loans under the scheme, but we will work with customers and clients to help them understand the framework.

Barclays has also created a hub with all the latest information on products and services for customers: It is updated daily so that customers can find the information they need in one place. The bank is asking customers to only phone in if they have an immediate financial problem so those who are most vulnerable receive the support they need. 

Chelmer Housing Partnership (CHP)

CHP is a local housing association with a number of homes in the Brentwood and Ongar constituency. Enhanced health and hygiene measures have been put in place in its housing schemes and all community meetings and any external use of its facilities have been cancelled, including stopping the booking of guest suites in sheltered schemes. CHP is asking any customers who feel unwell and are self-isolating, to let them know as soon as possible. This is so they know how best to deliver any essential services to them. You can find out more here.

Epping Forest District Council

EFDC Corona Virus Helpline   01992 564088

9am till 5.15pm Monday – Thursday then 9-5pm Friday

Essex County Council

For updates on school closures, SEND,  adult social care support, libraries and country parks please visit Essex Council Council's Coronavirus website

EON Energy

"During this unprecedented time of disruption, the safety of our customers, our employees, and the people they may meet as part of their work activities, is our top priority. In particular, we are focusing our efforts on ensuring we take care of our more vulnerable customers and those with prepayment meters. 
We are working closely with government, health organisations, the energy regulator Ofgem and consumer advice organisations to ensure we follow the best advice and we are as prepared as we can be. Please rest assured our priority remains keeping our customers on supply and helping people to stay safe and healthy." 

- advice for customers here

Lloyds Banking Group

"The entire Group has been mobilised to ensure that we continue to serve our customers. The financial and operational resilience we have built over the past decade means we can do our part to support the economy. We are collaborating with Government on a cross-industry basis to build the support schemes announced in recent days by the Chancellor, and are working to implement the measures announced so far. We are helping identify what further changes will be needed across the financial services industry to keep the UK working. This is in addition to the current support that we have already announced for our business and personal customers. Details of what the Group is doing to help can be found on our dedicated coronavirus web pages here."

 Mid and South Essex Clinical Commissioning Groups

Patients/public - Please visit for the latest advice

Nat West Bank

Dedicated support lines

Our customers over 70 and those in isolation: We have created a dedicated support line for customers over 70 and those who are in a period of isolation. This dedicated line has been set up so we can help those most in need and is open 8am-8pm 7 days a week. Those who need it can call us on:

NatWest – 0800 051 4176

Royal Bank of Scotland – 0800 051 4177

NHS Workers:  We have also set up an emergency customer care line for NHS workers. Our team of experts are ready to help with emergency banking support such as lending assistance and lost and stolen cards. This line is open 24 hours a day, seven days a week for our customers:

NatWest – 0800 046 2418

Royal Bank of Scotland – 0800 0466734

Royal Mail


We understand that having the right information is very important during this time. So, we’ve made it easy for you to find out up to date information on our website:

  • Question & Answer section for all our customers
  • Steps we are taking to protect our staff
  • International delivery updates
  • UK delivery updates

UK Power Networks (UKPN)

"We want to reassure you that, as the company responsible for distributing power to over 8.3 million properties across London, the South East and East of England, we know how important it is to keep electricity flowing to your home or business, especially during these uncertain times. Our engineers are out as normal continuing their core role in maintaining your electricity network, and fixing any electrical faults that occur. We have put into place a number of well-rehearsed contingency plans and precautions to ensure we maintain a good level of service, with high numbers of engineers and call centre staff available to support the ongoing situation.

"We continue to offer free additional tailored support and guidance to customers on our Priority Services Register if they experience a power cut, reliant on electronic medical equipment or with young children. For more information on our Priority Services Register, please visit to register, or call us on 0800 169 9970."

UKPN's latest advice can be found here




See Also

Coronavirus (COVID-19) Latest Updates

This page has been designed to provide up-to-date information, guidance and advice with regards to Coronavirus (COVID-19).

Stay alert

We can all help control the virus if we all stay alert. This means you must:


Brickbats and Bouquets

It’s a sad fact of life that where there is misfortune and vulnerability, there are despicable people willing to exploit it for financial gain. The pandemic lockdown restrictions may have kept most people from living their lives as normal, but for scammers it has been business as usual.

Update from Sainsburys on Home Deliveries for Vulnerable Customers

Sainsbury's Head Office have been in touch with an update on what the supermarket chain is doing to support its vulnerable customers who find themselves in need of home deliveries due to shielding or self-isolating during the coronavirus pandemic:


Coronavirus News from the Nat West

News in from Nat West Bank on the measures they are taking to help customers and businesses at this unprecedented time of turmoil:

Coronavirus Support Update from Essex County Council

People across Essex are doing an amazing job supporting their family, friends and neighbours who at the most risk from coronavirus because they are older, vulnerable and have health conditions.

Help Available in Essex During Coronavirus Outbreak

THE ESSEX WELFARE SERVICE is a new service available to anyone in the county who requires urgent help during the Coronavirus COVID-19 outbreak. The service is also there to report anyone who you are concerned about.

Brentwood Borough Council Keeps In Touch with Businesses via Teleconference

Businesses and high streets are facing a monumentous challenge due to the Coronavirus (COVID-19) outbreak and it is great to see Brentwood Borough Council is making sure local businesses are being kept informed and being heard. The government recognises the need to balance its information and gui