Helpful Links to Advice and Support for Consumers and Households

Business, utility companies, housing associations and transport providers are providing fact sheets and advice on what they can do to help you during this difficult time. 

Please see below for the information I have received so far - I will update it as more comes in.

Chelmer Housing Partnership (CHP)

CHP is a local housing association with a number of homes in the Brentwood and Ongar constituency. Enhanced health and hygiene measures have been put in place in its housing schemes and all community meetings and any external use of its facilities have been cancelled, including stopping the booking of guest suites in sheltered schemes. CHP is asking any customers who feel unwell and are self-isolating, to let them know as soon as possible. This is so they know how best to deliver any essential services to them. You can find out more here.

Essex County Council

For updates on school closures, SEND,  adult social care support, libraries and country parks please visit Essex Council Council's Coronavirus website

EON Energy

"During this unprecedented time of disruption, the safety of our customers, our employees, and the people they may meet as part of their work activities, is our top priority. In particular, we are focusing our efforts on ensuring we take care of our more vulnerable customers and those with prepayment meters. 
We are working closely with government, health organisations, the energy regulator Ofgem and consumer advice organisations to ensure we follow the best advice and we are as prepared as we can be. Please rest assured our priority remains keeping our customers on supply and helping people to stay safe and healthy." 

- advice for customers here

Mid and South Essex Clinical Commissioning Groups

Patients/public - Please visit for the latest advice

UK Power Networks (UKPN)

"We want to reassure you that, as the company responsible for distributing power to over 8.3 million properties across London, the South East and East of England, we know how important it is to keep electricity flowing to your home or business, especially during these uncertain times. Our engineers are out as normal continuing their core role in maintaining your electricity network, and fixing any electrical faults that occur. We have put into place a number of well-rehearsed contingency plans and precautions to ensure we maintain a good level of service, with high numbers of engineers and call centre staff available to support the ongoing situation.

"We continue to offer free additional tailored support and guidance to customers on our Priority Services Register if they experience a power cut, reliant on electronic medical equipment or with young children. For more information on our Priority Services Register, please visit to register, or call us on 0800 169 9970."

UKPN's latest advice can be found here




See Also

Coronavirus (COVID-19) Latest Updates

This page has been designed to provide up-to-date information, guidance and advice with regards to Coronavirus (COVID-19).

If you need medical help, please use the 111 online coronavirus service.


Help Available in Essex During Coronavirus Outbreak

THE ESSEX WELFARE SERVICE is a new service available to anyone in the county who requires urgent help during the Coronavirus COVID-19 outbreak. The service is also there to report anyone who you are concerned about.

Brentwood Borough Council Keeps In Touch with Businesses via Teleconference

Businesses and high streets are facing a monumentous challenge due to the Coronavirus (COVID-19) outbreak and it is great to see Brentwood Borough Council is making sure local businesses are being kept informed and being heard. The government recognises the need to balance its information and gui