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Ofgem Support for Customers As Energy Price Cap Rises

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Wednesday, 11 August, 2021
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Image by Steve Buissinne from Pixabay

Ofgem, the energy regulator, has confirmed the new price cap levels that start on 1 October, and has issues the following advice and information for anyone who is struggling to pay their bills:

"The energy price cap protects 15 million customers. It offers a safety net for those who haven’t switched by making sure that suppliers only pass on legitimate costs. Those on default tariffs are saving an estimated £75-£100 or £1 billion every year as a result.

Customers on default tariffs paying by direct debit will see an increase of £139 from £1,138 to £1,277. Prepayment customers will see an increase of £153 from £1,156 to £1,309.

This increase is driven by a rise of over 50% in energy costs over the last 6 months with gas prices hitting a record high as the world emerges from lockdown.

Surging global fossil fuel prices are already driving up inflation for consumers, making fixed rate energy tariffs not covered by the price cap as well as petrol and diesel more expensive.

Any customer in vulnerable circumstances or worried about paying their energy bill should contact their supplier to access the support available."

Ofgem has also made further advice available here

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